IT Service Support Jobs

The Desktop and Mobile Technology Support Technician provides support for our Agency desktops, laptops, mobile computing devices, audio/visual equipment, and other employee facing technologies. The Desktop and Mobile Computing Support Technician must possess established and demonstrated knowledge of personal computing technologies, the ability to troubleshoot quickly, and most importantly, a superb level of customer service.

Requirements

  • Maintaining the hardware, software, and software images (including software versions) of all offices and mobile technology
  • Provide top level administration of all technologies used by employees
  • Provide rapid and effective incident resolution for critical employees working in multiple offices and in the field
  • Provide support for Audio Visual systems
  • Provide front line client-side network incident resolution
  • Service Desk Incident and Request ticket management, with focus on rapid resolution
  • Creating and maintaining all the technical, and end-user, technology documentation
  • Provide employee technology training as needed
  • Provide initial technology assistance and training to new employees on their start date

New Job Opening for IT Service Support – Hastings

We have a new job opening for IT Support near Hastings. This position is responsible for providing support for our Agency desktops, laptops, mobile computing devices, audio/visual equipment, and other employee facing technologies. Local candidates only, as some...
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New Job Opening for IT Service Support – Hastings

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JDR Technologies is now part of Universal Services!

JDR Technologies is now part of Universal Services!

JDR Technologies is a leader in cellular communications construction and is located in Rogers, Minnesota. For over 15 years, JDR has built, maintained, and upgraded cellular site locations throughout the Midwest for companies like Verizon, T-Mobile, AT&T, Crown...

Universal Services is headquartered in Woodbury, MN with our North facility in Fridley, MN. We currently install over 3000 job sites per year consisting of partnerships with Fortune 100 companies down to small private entities. Our services have diversified over the years to ensure that our customers have the availability to receive multiple services while dealing with one primary service provider.

JDR Technologies has been building and maintaining cellular site locations for two decades, utilizing industry-leading technology and planning to maintain reliable towers. JDR’s turnkey solutions and commitment to service make tower management easy.